At DUOartgroup, we value your security and believe in protecting the privacy of the personal information you share with us. Every day, we make the necessary efforts to ensure the security of your transactions and the confidentiality of your data.
Domain www.duoartgroup.com
The website www.duoartgroup.com is owned by DUOartgroup, with offices at Rue de l’Arquebuse 22, 1204 Geneva, Switzerland and Rua Capitão Salomão, 120, 1º Esq, 3510-106 Viseu, Portugal.
Browsing Security
We guarantee that all orders placed on our website are secure, as we use strict security measures, namely the use of SSL (Secure Socket Layer) technology. With SSL, any information you provide is encrypted before transmission, making it highly unlikely for third parties to access or intercept your data.
To ensure you are browsing securely, look for the closed padlock icon in your browser’s address bar. The URL should also begin with “https” — the “s” indicating a secure connection.
Please make sure to follow these steps whenever entering personal or sensitive information. Most modern and popular browsers, such as Internet Explorer, Chrome, Safari, and Firefox, support secure connections. If this option is disabled, you may be unable to log in until it is re-enabled in your browser settings, under the “security” menu.
How we protect your credit card and personal information
Our website is verified by Multicert to protect your personal data. Sensitive payment methods are secured by standards such as MasterCard Secure Code or Verified by Visa. You may also use an MBNET code created with your MasterCard or Visa to further protect against unauthorized online use.
You will be asked to enter your password every time you access a page containing personal data.
Data Processing
DUOartgroup is the entity responsible for collecting and processing personal data. All personal data submitted by users is subject to automated processing and will be included in DUOartgroup’s databases.
Access to personal data is restricted to DUOartgroup and its subcontractors, the latter only within the scope of services strictly necessary and contractually agreed. These may include delivery, repair, and installation services.
Personal data is used exclusively for customer management, including profiling, and for marketing and advertising purposes. The legal grounds for data processing are:
– Performance of a contract: sale of products, repair services, and deliveries.
– User consent: client registration, profiling, and sharing of data with third parties.
– Legal obligation: invoicing.
If the data processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of data processing carried out before consent was withdrawn.
You may exercise your data protection rights at any time, including:
– Right of access
– Right to rectification
– Right to erasure
– Right to restriction of processing
– Right to object to processing
– Right to data portability
– Right to lodge a complaint with the CNPD (Portuguese Data Protection Authority)
For any matter related to your personal data or to exercise your rights, please contact us:
DUOartgroup
Rue de l’Arquebuse 22, 1204 Geneva, Switzerland
Rua Capitão Salomão, 120, 1º Esq, 3510-106 Viseu, Portugal
Website: www.duoartgroup.com
Email: geral@duoartgroup.com
Phone: +351 965 292 057 (National mobile network)
Phone: +41 76 804 06 09 (International mobile network)
Protection of Your Personal Data
DUOartgroup, Lda is responsible for collecting and processing your personal data. All personal data provided by users of the website will be processed electronically and stored in DUOartgroup’s databases.
We are strongly committed to the protection and privacy of our clients’ data.
Whenever it is necessary to collect personal data to provide third-party services, such collection will fully comply with the General Data Protection Regulation (EU Regulation 679/2016) and applicable national and international legislation.
DUOartgroup ensures that only data strictly necessary for purposes such as customer management (including profiling), marketing, advertising, invoicing, deliveries, and repairs are collected.
Data processing operations are lawful when:
– Necessary for the performance of a contract (Article 6(1)(b) of the GDPR)
– Based on the data subject’s consent (Article 6(1)(a) of the GDPR)
– Necessary for compliance with a legal obligation (Article 6(1)(c) of the GDPR)
What do we collect and how?
On the DUOartgroup website, we collect:
– All personal information you enter and submit (e.g. name, date of birth, address, email, tax ID, and phone number). We only collect what is necessary for processing orders and client account registration. We do not collect payment details.
– Data that helps us recognize you and your preferences, and how you use our site. This avoids having to re-enter information each time you visit. This data is collected via cookies. You can find our full cookie policy and information on managing cookies [here].
– Your IP address (i.e. your computer’s unique identifier) is automatically recorded by our web server. This helps us analyze site engagement and determine your location (e.g. city), so we can offer relevant local information.
– Your preferences regarding alerts or marketing emails, if you opt in to receive such communications.
Access to Personal Data
Access is limited to DUOartgroup and its subcontractors, within the scope of services such as post-sale, delivery, and repairs, and only the data strictly necessary for these purposes.
Your Rights
You may exercise the following rights at any time:
– Right of access
– Right to erasure
– Right to rectification
– Right to restrict processing
– Right to object to processing
– Right to data portability
You may exercise these rights through our Data Protection Officer, using the contacts provided at the end of this policy.
Registered users may also withdraw consent for any data processing based on that legal basis. This does not affect the lawfulness of data processing carried out before withdrawal.
You may update or edit your personal data in your account area or by contacting us via email.
You may also opt out of marketing communications at any time by using our contact form:
– Select “No” for the option: “I wish to subscribe my email to your database to receive future marketing information.”
– Add “Unsubscribe from marketing” in the subject line
– Include your full name and email address in the message